Personal Data Protection Policy

Who we are

Amazónia Verde Hotéis – Exploração Hoteleira, S.A., tax identification number (NIPC) 515 836 737, with registered office at Rua Quinta do Paizinho, No. 11, Edifício Holiday Inn Express, 2790-236 Carnaxide, operates Amazónia Jamor Hotel and is responsible for the processing of personal data carried out through this website, bookings and hotel services.

The Data Protection Officer can be contacted at dpo@realhotelsgroup.com for any questions relating to the processing of your personal data.

What data we process

We process identification and contact details, booking and stay-related information, billing details and information required to process payments, communications you send to us, and browsing data.

At check-in, we process the identification data required under applicable legal requirements. Information about data collected through cookies and similar technologies is provided in the Cookie Policy.

Data marked as mandatory in forms and in the booking engine are necessary to respond to your request or complete your booking. Without this information, we will not be able to do so.

How we use your data and the legal basis

We use personal data to:

• Respond to your enquiries, based on the performance of pre-contractual measures when the enquiry relates to a potential booking or service, or on our legitimate interest in responding to other enquiries;

• Manage bookings, stays and other requested services, based on the performance of the contract;

• Process payments, based on the performance of the contract, and issue invoices and comply with other legal obligations applicable to the hotel industry, based on compliance with legal obligations;

• Provide the competent authorities with the information legally required in relation to the stay of foreign nationals, based on compliance with a legal obligation;

• sSend newsletters and promotional communications when you have provided your consent;

• Ensure the security and proper functioning of the website and systems, based on our legitimate interest.

You may withdraw your consent to receive commercial communications at any time by using the link provided in each message.

Who we share your data with

Personal data may be disclosed, where necessary, to:

• Service providers acting on our behalf, including the booking engine provider, Roiback, payment service providers, and providers of the website, hosting services and systems used by the hotel;

• Bernardino Gomes – Gestão Hoteleira, S.A., a Real Hotels Group company that operates the CRM into which the contacts used for sending communications are integrated;

• Public authorities, where disclosure is required by law.

Service providers only receive the data necessary to perform their respective services and are subject to the applicable legal and contractual data protection obligations.

International transfers

Some of the technology services used, namely the analytics tools described in the Cookie Policy, may involve the processing of data outside the European Economic Area. Where this occurs, the mechanisms provided for under the GDPR will be applied, including an adequacy decision by the European Commission or Standard Contractual Clauses, together, where necessary, with supplementary measures.

You may request additional information about the transfers applicable to your case by contacting dpo@realhotelsgroup.com.

How long we retain your data

We retain personal data for as long as necessary for the purpose for which it was collected and, subsequently, for the periods required by law or necessary for the exercise or defence of legal rights.

Billing documentation is retained for 10 years. Data processed for sending newsletters and promotional communications is retained until consent is withdrawn, without prejudice to retaining the information necessary to demonstrate the consent provided and to comply with the data subject's decision.

Once the applicable retention periods have expired, the data will be deleted or anonymised.

Your rights

In accordance with applicable law, you have the right to access, rectify and erase your personal data, as well as the right to restrict processing, data portability and to object to the processing of your personal data.

Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to its withdrawal.

To exercise your rights, or for any questions relating to the processing of your personal data, please contact the Data Protection Officer at dpo@realhotelsgroup.com.

You may also lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD) at www.cnpd.pt.